Celebrating Tomorrowland: 20% OFF everything with code TML20 — ends July 27!

LEGAL

Privacy Policy

What we collect, why we collect it, and who it's shared with — laid out plainly, category by category.

Collecting Personal Information

When you visit the Site, we collect information about your device, how you interact with the Site, and what's needed to process your purchase. We may also collect more if you reach out for support.

Device Information

CollectsBrowser version, IP address, time zone, cookie data, pages/products viewed, search terms
WhyLoad the Site correctly, and understand usage so we can improve it
SourceCollected automatically via cookies, log files, and similar tech

Order Information

CollectsName, billing/shipping address, payment details (card numbers, IBAN, PayPal account), email, phone number
WhyFulfill your order, process payment, send invoices/confirmations, screen for fraud, and — if you've opted in — send relevant offers
SourceCollected directly from you

Customer Support Information

CollectsName, email, shipping address, phone number
WhyHelp you when you contact us
SourceCollected directly from you

Sharing Personal Information

We don't sell, rent, or trade your personal information to third parties, and we don't send unsolicited email. We only share what's needed to run the Site and fulfill your orders, with:

Stripe — payment processing PayPal — payment processing MailerLite — contact & quote forms Web3Forms — contact form delivery

We may also share information with legal authorities if required to comply with a law, subpoena, or similar lawful request, or to protect our rights.

Behavioural Advertising

We use your information to show you ads or marketing we think you'll find relevant:

Google Analytics — usage insights Facebook Pixel — ad performance

We may share some of your activity, purchases, and ad interactions with our advertising partners, including through cookies where required, with your consent.

Using Personal Information

We use your information to run the Site: selling products, processing payments, fulfilling orders, and — if you've opted in — keeping you posted on new releases and offers.

Lawful Basis (GDPR)

If you're in the EEA, we process your data under one of these bases:

  • Your consent
  • Performance of our contract with you
  • Our legal obligations
  • Protecting your vital interests
  • A public-interest task
  • Our legitimate interests, balanced against your rights

Retention

We keep your order information on file unless and until you ask us to delete it — see "Your Rights" below.

Your Rights (GDPR)

If you're in the EEA, you can ask to access, port, correct, update, or delete the personal information we hold on you. Email contact@ekko-sounds.com to make a request.

Cookies

We use cookies and similar tech (beacons, tags, scripts) to run and improve the Site:

SessionKeep the Site working as you browse
PreferenceRemember your settings
SecurityHelp keep things safe

You can block cookies in your browser, but some parts of the Site may not work properly without them.

Changes. We may update this policy from time to time to reflect changes in our practices or for legal/operational reasons.

Contact. Questions, requests, or complaints about your privacy? Email contact@ekko-sounds.com.